Meet the Skills Trainers-Christine

Job Description:  The Skills Trainers works with many different participants for many different reasons.  Everyone is in the program for some type of supportive services.  Overall, a skills trainer needs to be adaptable, supportive, and empathetic to the specific needs of the participants that they work with.

What we do:  As a skills trainer I provide education and support of soft skills.  The soft skills we focus on are the personal attributes that enable someone to interact effectively and harmoniously with other people.  These are a combination of people skills, social skills, communication skills, character/personality traits, attitudes, career attributes, social and emotional intelligence.

What I like:  I like the variety of this job.  I like the opportunity to work with the variety of people that are in the program.  I really enjoy assisting someone overcome a barrier in their life.

Who’s my hero:  Anyone who has the courage to overcome something that tried to stop them from accomplishing a dream.

What’s my biggest fear:  Fear itself.

What’s my favorite holiday:  Thanksgiving.  Because no one is worried about presents.

Meet the Skills Trainers-Chasity

Hello! My name is Chasity. At Goodwill I have a dual role. I am the skills trainer and the employment specialist in Sioux Falls. As a skills trainer I teach participants the soft skills needed to be successful in the competitive work field. We teach them how to be on time, how to clock in, how to engage properly with their coworkers, and how to stay on track amongst other things. We also teach them how to approach management if they have questions or concerns. Any issues that come up we tackle them together. We are a team.  What I love most is when you see the confidence build in the individuals. It is truly amazing to help be part of someone else’s positive personal growth. It’s so neat to be part of their support team. When you see the participant complete the program and move on to search for competitive employment its very rewarding. I am very lucky to have been given this opportunity to work here. I love what I do at Goodwill.

Who is your hero?

  • Hero: Charles Alderton: Creator of Dr Pepper OR Leslie Knope (Parks and Rec, played by Amy Poehler)

What is your biggest fear?

  • Not being a successful parent to my children.

What is your favorite holiday?

  • Thanksgiving! Because it is all about family, friends and food.

Meet the Skills Trainers-Jerrica

Hello! My name is Jerrica and I work in our Prevocational Services Dept. I help guide and support our program participants in learning and obtaining job skills necessary to prepare for successful and competitive employment.  My favorite part about my job is being able to help our program participants find their strengths and watch them grow once they also see what they are capable of.


If you have 3 adjectives to describe yourself what would they be?

  •    I would say I am passionate, positive and enthusiastic about what I do.


What are you most grateful for?

  •   I am most grateful for my family and music.


What was your favorite subject in school?

  •   My favorite subject in school was history.

Josh’s Outstanding Progress in the Pre-Vocational Program

“Since Josh has been with us he has made huge strides even within the past year. He has come a long way being able to control the way he communicates to people”. Josh has become more productive in his work since he has been with Goodwill,” says Molly, skills trainer to Josh, looking over to him with pride.

One of the challenges that Josh faced in a job was communicating clearly with co-workers and customers. When Josh first started in the Pre-Vocational program he would allow for certain situations to affect his mood. Molly has been working on coping skills with Josh to help with mood swings. These skills have helped Josh become more productive and happier with his work.

Josh loves to work in the store helping customers and producing wares. Josh is proud that he has become successful with Goodwill. Josh has made significant progress going through the program and is currently still working on goals that he wants to achieve which includes working out in the community.

Encouragement Found in Goodwill Pre-Vocational Program

Joey has witnessed crime first hand. She worked in the court system and has had to deal with people coming in and out of the court system. Joey knew that her life was not going to get any better living around this crime, so she made a decision. A decision that she knew would be hard but had to be done for the good of her son.  With her son she moved to Spearfish in search of a better life.

About a year and a half ago Joey tragically suffered from a head injury that caused short-term memory damage. Joey knew that during this difficult time she needed help and support. She moved to Sioux Falls where a friend helped her adjust back to normal life.

Joey was referred to Goodwill’s Pre-Vocational Program to learn how to get back into the job setting. It has been hard for Joey to learn how to do her job and McKenna, Program Manager in Sioux Falls, encouraged Joey to keep trying and learning even when it is difficult. Joey said, “I have had a hard time getting adjusted, but I know who to go to for help. The physical part of the job has been difficult for me, but I am thankful for the encouraging words from Goodwill staff.”

Our Pre-Vocational Program at Goodwill helps train individuals with disabilities and mental illness. Pre-Vocational services are available for up to two years to support additional soft skill development with a goal to become work ready. When you make a monetary donation, donate your goods, or shop in our retail stores you are helping people like Joey work towards becoming work ready.