At first, Shelby was shy and hesitant to talk to people when she started Goodwill. Jennifer, Store Manager commented, “Our goal for Shelby was for her to overcome her shyness and we worked with her on a day-to-day basis by doing role play. We worked on her being more comfortable in the store and talking to team members and customers.”
Shelby credits the entire store at Worthington for helping her come out of her shell and be open to asking questions and talking to people. She feels more comfortable now being herself.
Shelby has been with Goodwill for 5 years and has continued to grow and challenge herself. She started out as General Retail Associate, progressed to Team Lead, and is now a Store Operations Leader.
Meeting new people and the variety of the day is what Shelby likes most about working at Goodwill. She likes meeting and talking to the customers that come in and how every day is different. Shelby appreciates at Goodwill there is a learning experience with every situation. Shelby has come a long way since she started and is thankful that Goodwill has helped her grow. Her goals are to become more confident in making decisions and creating a daily routine for each day.