Retail Team Member Spotlight

Tracy has worked at the Kiwanis store for 18 years. She loves working at Goodwill and appreciates that she was given the opportunity to be a part of an amazing mission.

“Goodwill has allowed me to meet new people both customers and team members. The people I work with have become family.”

Tracy, Retail Associate, Kiwanis Sioux Falls

Shelby’s Place to Belong

At first, Shelby was shy and hesitant to talk to people when she started Goodwill. Jennifer, Store Manager commented, “Our goal for Shelby was for her to overcome her shyness and we worked with her on a day-to-day basis by doing role play. We worked on her being more comfortable in the store and talking to team members and customers.”

Shelby credits the entire store at Worthington for helping her come out of her shell and be open to asking questions and talking to people. She feels more comfortable now being herself.

Shelby has been with Goodwill for 5 years and has continued to grow and challenge herself. She started out as General Retail Associate, progressed to Team Lead, and is now a Store Operations Leader.

Meeting new people and the variety of the day is what Shelby likes most about working at Goodwill. She likes meeting and talking to the customers that come in and how every day is different. Shelby appreciates at Goodwill there is a learning experience with every situation. Shelby has come a long way since she started and is thankful that Goodwill has helped her grow. Her goals are to become more confident in making decisions and creating a daily routine for each day.

A Dramatic Change in Eli Because of Goodwill Programs

For Eli, the journey he has made with Goodwill has been life-changing. Eli started in the Goodwill Pre-Vocational training program to work on his barriers. One of those barriers was communicating with people in a respectful manner in situations that arise in the workday.  Eli admitted that “it was challenging to stay calm around people when they made me angry.” He worked on this challenge with his skills trainer and Eli is now calmer when a situation makes him angry.

Eli transitioned from the Pre-Vocational program into the Supported Community Employment program. Eli worked at Sears where he enjoyed meeting new people and having the opportunity to work in the community.

Eli was involved in Integrated Day Services during his time with the Goodwill training programs also.  Eli said, “When I first started Integrated Day Services I thought it was a waste of time and I quit Integrated Day Services but when I got a job at Sears I returned to Integrated Day Services. I have made a lot of friends in Integrated Day Services.”

Eli thanks Goodwill for learning how to be humble and how to have a positive attitude because of the training programs he progressed through. Eli is currently on the search for a job and he is interested in welding because it is his dream job.

A Second Chance Makes the Difference for Erica

“I always stayed to myself and didn’t get to know people because I didn’t want them to hurt or take advantage of me”, Erica pointed out about one of the areas she was struggling with at a job before she came to Goodwill. Erica lived in Council Bluffs and was a stay at home mom and Erica admitted that she was led down the wrong path and because of these choices her kids were taken away from her.

To get back on track and have her kids back she knew that a change needed to occur. Erica received help through IHH to get into the Habilitation Prevocational Services and was assigned to work in the Goodwill E-store. Erica worked hard during the Pre-Vocational program to work on her soft skills that included, communicating with people, dressing appropriately, and being on-time.

Erica appreciates the time Goodwill has invested in her. “Goodwill is a good place to work at. I have learned the skills I need to be successful in a job. If someone asks me to do something, I do it instead of having an attitude”, Erica stated proudly. Erica’s goals include, learning how to drive and continuing to work on her communication skills.